Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As an Operations Processing Specialist you will support the operations department through high quality and efficient processing of back-office operations transactions. You will also work closely with senior level associates and quality coordinators to resolve issues related to paperwork and transactions.

This role is designated for participants with Neurodiversity in the Workplace; nitw.org

What you will do

• Process back office administrative items such as new account setup, transfer paperwork, and disbursement transactions for the mutual fund and brokerage business lines

• Review paperwork and application data in operations systems.

• Assist with administrative not in good order resolution via letters, emails, phone calls

• Ensure completeness of paperwork based on department procedures, as well as perform daily transaction audits and report reviews

• Communicate processing related issues with operations and sales call centers

What you will bring

• Bachelor’s degree in business or related field, or equivalent experience

• Basic Microsoft Office knowledge

• Ability to type 30 words per minute

• Strong attention to detail

• Ability to multi-task and prioritize workload

What will set you apart

• Excellent communication and organizational skills

• Ability to coordinate and complete multiple tasks within assigned deadlines which include many same day processes

• Aptitude to quickly learn a variety of unfamiliar subjects

• Capacity to work independently on operational tasks

• Capability to collaborate with teammates to accomplish daily deliverables

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$43,600.00 - $60,025.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer - Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

- - - For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection. - - -

Job Posting End Date at 12:01 am on:

05-28-2026

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Process back office administrative items such as new account setup, transfer paperwork, and disbursement transactions for the mutual fund and brokerage business lines. Review paperwork and application data in operations systems. Assist with administrative not in good order resolution via letters, emails, phone calls. Ensure completeness of paperwork based on department procedures, as well as perform daily transaction audits and report reviews. Communicate processing related issues with operations and sales call centers What you will bring. Bachelor’s degree in business or related field, or equivalent experience. Basic Microsoft Office knowledge. Ability to type 30 words per minute. Strong attention to detail. Ability to multi-task and prioritize workload What will set you apart. Excellent communication and organizational skills. Ability to coordinate and complete multiple tasks within assigned deadlines which include many same day processes. Aptitude to quickly learn a variety of unfamiliar subjects. Capacity to work independently on operational tasks. Capability to collaborate with teammates to accomplish daily deliverables - - - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/ OPT. - - -

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