EDUCATION (must be required for position), LICENSE, CERTIFICATION and EXPERIENCE:
1. Education: Associates Degree or Bachelor’s Degree preferred
2. Licenses: No professional license required.
3. Certifications: Professional certification Preferred
4. Experience: Two years of Prior Authorization and Eligibility experience Required
REQUIRED SCREENINGS:
& Drug Screen
& Physical Assessment
& Tuberculosis screen
& Background check (Criminal, Civil, Educational, Previous Employment, etc.)
& Driver Record screen (positions requiring on-the-job driving)
ESSENTIAL FUNCTIONS:
& Reliable and punctual attendance is essential; expected to be at job as scheduled each day.
& Communicate necessary information to others as appropriate.
Operational Leadership
& Manage day-to-day prior authorization activities, ensuring productivity, accuracy,
and compliance standards are consistently met.
& Supervise, coach, and develop team members to achieve performance goals and
maintain high engagement.
& Establish clear expectations and accountability measures across the team.
KPI Development & Performance Management
& Develop, implement, and monitor KPIs to evaluate team and process performance
(e.g., turnaround time, approval rates, denial rates, first-pass resolution).
& Use KPI dashboards to identify gaps, measure success, and drive data-informed
decision-making.
& Regularly report performance metrics to leadership with actionable insights and
recommendations.
Process Improvement & Auditing
& Conduct ongoing audits of current prior authorization workflows to identify
inefficiencies, compliance risks, and opportunities for optimization.
& Lead process improvement initiatives using metrics and industry standards.
& Standardize best practices and ensure consistent implementation across the
department.
Data Analysis & Trend Identification
& Collect, analyze, and interpret data to identify trends, patterns, and root causes of
issues such as denials or delays.
& Develop and maintain reporting tools to track volume, payer behavior, and team
performance.
& Partner with leadership to proactively address trends and implement corrective
actions.
Compliance & Quality Assurance
& Ensure adherence to payer requirements, regulatory guidelines, and internal
policies.
& Oversee quality assurance programs, including routine audits and feedback loops
to maintain accuracy.
& Stay current on industry changes and update processes accordingly.
Cross-Functional Collaboration
& Collaborate with clinical, billing, and administrative teams to streamline prior
authorization processes and improve patient and provider experience.
& Serve as a liaison between departments and external stakeholders, including
payers.
Wage starts at $29.00 per hour and goes up base on experience