This individual will oversee a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings a strong combination of operational leadership, billing expertise, problem-solving capability, and people development.
Core Leadership Competencies

& Operational Leadership & Accountability: Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability.
& Strategic Problem-Solving: Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions.
& Results Orientation: Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience.
& Team Development & Coaching: Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development.
& Customer & Partner Experience: Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support.
& Adaptability & Change Leadership: Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change.
Essential Responsibilities & Duties
Department Leadership & Operations (50%)
& Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved.
& Develop, implement, and optimize workflows, operational processes, and departmental procedures related to personal injury and third-party liability billing.
& Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs.
& Drive accountability across the team through performance management, coaching, feedback, and clear expectations.
Department:
Revenue Cycle Management
Reports To:
Senior Manager of BIlling
Job Title: Billing Manager, Personal Injury
Form 10153 Rev 3.0
& Partner cross-functionally with Reimbursement leadership, Legal, Sales, Compliance, and other internal teams to resolve escalations and improve operational effectiveness.
& Oversee complex claim resolution efforts involving attorneys, adjusters, insurance carriers, and third-party administrators.
& Ensure all communication and operational activity aligns with company standards, compliance expectations, and organizational values.
& Assist with workforce planning, staffing recommendations, and operational resource allocation based on departmental volume and business needs.
& Identify trends, risks, and operational improvement opportunities and escalate recommendations to leadership as appropriate.
& Support departmental reporting initiatives and operational performance analysis.
Team Development, Training & Onboarding
& Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department.
& Provide ongoing coaching, mentorship, and performance feedback to team members.
& Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence.
& Identify skill gaps and training opportunities to support individual and team development.
& Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed.
Personal Injury Billing & Escalation Management
& Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing.
& Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity.
& Ensure compliance with applicable state and federal regulations related to personal injury medical billing.
& Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management.
& Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable.
& Maintain operational accuracy within billing systems and documentation platforms.
Experience & Education Requirements
& Bachelor’s Degree required; advanced degree preferred
Department:
Revenue Cycle Management
Reports To:
Senior Manager of BIlling
Job Title: Billing Manager, Personal Injury
Form 10153 Rev 3.0
& Minimum 3 years of leadership experience managing teams within a healthcare reimbursement, billing, or revenue cycle environment
& Demonstrated experience managing personal injury medical billing operations
& Strong working knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows
& Proven experience communicating and negotiating with attorneys, insurance adjusters, TPAs, and related stakeholders
& Strong analytical, organizational, and operational leadership skills
& Ability to effectively manage priorities within a fast-paced environment
& Notary Public certification required or ability to obtain upon hire (company-sponsored)

This individual will oversee a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings a strong combination of operational leadership, billing expertise, problem-solving capability, and people development. Core Leadership Competencies - Operational Leadership & Accountability: Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability. - Strategic Problem-Solving: Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions. - Results Orientation: Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience. - Team Development & Coaching: Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development. - Customer & Partner Experience: Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support. - Adaptability & Change Leadership: Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change. Essential Responsibilities & Duties. Department Leadership & Operations (50%) - Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved. - Develop, implement, and optimize workflows, operational processes, and departmental procedures related to personal injury and third-party liability billing. - Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs. - Drive accountability across the team through performance management, coaching, feedback, and clear expectations. Department:Revenue Cycle Management. Reports To:Senior Manager of B - Illing. Job Title: Billing Manager, Personal Injury. Form 10153 Rev 3.0 - Partner cross-functionally with Reimbursement leadership, Legal, Sales, Compliance, and other internal teams to resolve escalations and improve operational effectiveness. - Oversee complex claim resolution efforts involving attorneys, adjusters, insurance carriers, and third-party administrators. - Ensure all communication and operational activity aligns with company standards, compliance expectations, and organizational values. - Assist with workforce planning, staffing recommendations, and operational resource allocation based on departmental volume and business needs. - Identify trends, risks, and operational improvement opportunities and escalate recommendations to leadership as appropriate. - Support departmental reporting initiatives and operational performance analysis. Team Development, Training & Onboarding - Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department. - Provide ongoing coaching, mentorship, and performance feedback to team members. - Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence. - Identify skill gaps and training opportunities to support individual and team development. - Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed. Personal Injury Billing & Escalation Management - Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing. - Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity. - Ensure compliance with applicable state and federal regulations related to personal injury medical billing. - Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management. - Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable. - Maintain operational accuracy within billing systems and documentation platforms. Experience & Education Requirements - Bachelor's Degree required; advanced degree preferred. Department:Revenue Cycle Management. Reports To:Senior Manager of B - Illing. Job Title: Billing Manager, Personal Injury. Form 10153 Rev 3.0 - Minimum 3 years of leadership experience managing teams within a healthcare reimbursement, billing, or revenue cycle environment - Demonstrated experience managing personal injury medical billing operations - Strong working knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows - Proven experience communicating and negotiating with attorneys, insurance adjusters, TPAs, and related stakeholders - Strong analytical, organizational, and operational leadership skills - Ability to effectively manage priorities within a fast-paced environment - Notary Public certification required or ability to obtain upon hire (company-sponsored)

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